SPENGA Community & Member Success Coordinator

• Positive, outgoing personality with a genuine passion for people and fitness
  
  
• Excellent customer service, communication, and sales skills
  
  
• Self-motivated with a strong sense of urgency, accountability, and follow-through
  
  
• Highly organized with the ability to manage multiple responsibilities independently
  
  
• Comfortable initiating conversations, building relationships, and following up consistently
  
  
• Willingness to learn and embrace SPENGA's unique fitness philosophy
  
  
• Comfortable using spreadsheets, customer management systems, and basic technology
  
  
• Ability to work independently while collaborating with studio leadership and team members
  
  

• Warmly welcome members and first-time guests, creating a positive studio experience
  
  
• Sell memberships, session packages, and retail products
  
  
• Meet and exceed sales and retention expectations
  
  
• Assist members with scheduling, account questions, and general membership needs
  
  
• Set up and reset studio equipment before and after sessions
  
  
• Maintain a clean, organized, and welcoming studio environment
  
  
• Follow established studio policies, procedures, and daily operational responsibilities
  
  

• Manage and maintain the studio's new member retention tracking spreadsheet
  
  
• Monitor and follow up with new members throughout their first 30, 60, and 90 days
  
  
• Track attendance, engagement, and progress toward individual fitness goals
  
  
• Proactively reach out to members who are not utilizing their memberships consistently
  
  
• Build meaningful relationships with members, helping them overcome barriers and establish consistent workout habits
  
  
• Celebrate member milestones, progress, and achievements
  
  
• Identify potential retention concerns and communicate them to studio leadership
  
  
• Take ownership of assigned follow-up responsibilities to ensure no member falls through the cracks
  
  

• Build relationships with local businesses, organizations, and community leaders
  
  
• Identify and pursue opportunities for partnerships, referrals, and collaborative events
  
  
• Attend local networking events and community activities as a SPENGA representative
  
  
• Coordinate opportunities to introduce new people to SPENGA through local businesses and community connections
  
  
• Identify opportunities for corporate wellness programs, private sessions, and group fitness experiences
  
  
• Generate qualified leads and first-time visits through grassroots outreach
  
  
• Track community outreach efforts, follow-up activities, and partnership results
  
  
• Represent SPENGA professionally and enthusiastically both inside and outside the studio
  
  

1. Collaborative Team Environment: Emphasizing teamwork across all positions.
   
   
2. Strong Sense of Community: We genuinely value and foster a sense of belonging.
   
   
3. Supportive Leadership: Our management team is here to support you.
   
   
4. Effective Communication: We prioritize open and effective communication.
   
   
5. Inclusive Decision-Making: Your opinions and input are valued within the team.
   
   
6. Fun Work Atmosphere: We ensure an enjoyable workplace experience.
   
   
7. Clean and Hygienic Facilities: Maintaining a pristine work environment.
   
   
8. Performance-Based Incentives: Rewarding hard work and dedication.
   
   
9. Professional Development Opportunities: Access to in-house training for personal and career growth.
   
   
10. Employee Discounts for Brand Awareness: Encouraging your engagement with our brand.
    
    

• $17 to $20 per hour plus performance-based bonuses
  
  
• Part-time, approximately 10–25 hours per week
  
  
• Combination of scheduled front desk shifts and flexible community outreach and member follow-up hours
  
  
• Some evening or weekend availability may be required for community events
  
  
• Bonus opportunities tied to membership growth, community partnerships, and member retention